User Reviews

Withdrawal in 10 minutes

Put deposit on, played for about an hour, won 370 pounds and withdrew. Money was in my bank within 10 minutes. Definitely recommend. Quick and easy.

Sunday Million unmatched value

The Sunday Million is the largest recurring online poker tournament in history. $1M guaranteed every week. Daily tournaments between $10-50 buy-in attract over 10,000 players during peak hours. Incredible value.

Largest player pool globally

200,000 simultaneous players online regularly. More than every other poker room combined. Thousands show up to every tournament. Tens of ring games at each limit. Volume is simply unmatched.

One decent payout in years

After years of playing on the casino slots I had one decent payout of 80 pounds. They are all out for profit. Casino collects their losses from bets. Have now closed my account.

CEO gets millions I get nothing

The CEO gets massive bonuses — 225 million last year — yet they still have not paid out my winning bet. Zero compassion from customer service. You will just have to wait was their response.

59% RTP over 2885 euro wagered

Played slots on German-regulated platform. Total slot wagers 2,885 euros. Net result negative 1,171 euros. That is roughly 59% RTP over a very large number of spins. Statistically abnormal.

Promo awarded then reverified

Joined on 12/01. Filled out all required documents. Was awarded $365 in promo money. On 12/08 they decided they needed to verify account again. Drove me through hoops and never paid.

Email changed lost $1500

Changed my email for withdrawals by one letter trying to be sneaky so I could no longer withdraw money. Lost my 1500 dollar withdrawal. 6 emails to customer service with no resolution.

Winning bet rejected with proof

Won builder bet. Took screenshot of the stats. Even after submitting proof they still say the bet lost. They use OPTA so does Google. Still would not accept my screenshot.

Cashout option is fake

Casino is fake and all wins are predetermined. Cashout option is absolutely fake — 99% of time they suspend matches for 80+ minutes or delete markets entirely.

Wins never exceed deposits

Any wins just bring balances back to deposited levels, give or take 2%. Play once a month, this is standard. Never been a win that has exceeded deposited amount regardless of how many features are active.

5% win rate on 200 spins

THE WINNING RATE IS LESS THAN 5%. Played 200 spins and not a single spin winning more than twice the bet. If you bet 1 euro you will win 0.10. They call this winning.

Account closed after winning

Deposited $10 and got $365 in bonus bets. Won first two bets. Went to withdraw and account was closed. Been in circles with abysmal support team all week.

No responsible gambling checks

No intervention during risky gambling behavior. Lost a large amount in a short time without any warnings, limits, or contact. Complaints dismissed with standard replies. They do not care about players.

Cannot create account nonsense reason

Tried to create account. LiveChat said it was due to the nature of your business. I am retired and run no business. He said business means business between Bet365 and you. Kafka could not write this.

Permanent suspension small bettor

Got permanently suspended even though I played weekly and winnings were very low. Only bet on football for fun. They could not elaborate further except no one could reopen my account.

$500 deposited cannot login

Made initial deposit of $500. Card was debited but cannot log in. 25 email exchanges with different people demanding money back. We go round and round with no end. Scammers.

Settlement unpaid for months

After accepting a settlement of 122 pounds back in July they still have not paid me. Withdrawal was declined and returned. Months later still nothing.

OK for early payouts only

Okay sportsbook for early payouts, that is about it. The live feed during games is ridiculously slow and usually wrong in an effort to keep cashouts low. Only bet ML on 365.

Casino.guru 9.8 Very High

Very high Safety Index of 9.8 from Casino.guru. Terms and conditions reviewed — no rules or clauses viewed as unfair or exploitative. One of the safest casinos on the web according to methodology.

Good casino ignores complaints

Bet365 is in itself a very good casino with lots of options to play games, slots, or sportsbet. However the casino refuses to assist in resolving any player complaints. All previous attempts at cooperation overlooked.

19M customers GLI audited

Founded in 2000. World most popular sports betting website. 19 million customers in 200 countries. Carries multiple licences. GLI audit confirms fair game payouts. eCOGRA complaint system available.

More losses than wins but fair

Been with Bet365 some time. Occasionally bet but use casino mostly. Had wins and losses, more losses of course. Recently decent 80 pound win from spending about 20. Fair enough overall.

Best bookie online hands down

Bet365 is without doubt the best bookie online, hands down. Massive range of sports markets, competitive odds, and the in-play betting is second to none when it works properly.

Oldest and highest standards

One of the oldest online casinos still in operation. High standards across the board from game selection to responsible gambling. Verification process takes longer than most but security comes at a price.