User Reviews

Tremendously helpful and easy guidance…

Tremendously helpful and easy guidance…. Tremendously helpful and easy guidance for what I needed. Meave keep up the great work 🙂

Nicole was great and solved my problem.

Nicole was great and solved my problem. Only annoyng thin on that chat conversation vas that A.I dude :)

Top service!

Top service!. Mohamed helped me verify my account and he made it super easy! This is a professional Gaming experience!

Great customer service

Great customer service . Spoke to a customer service agent via the live chat feature who was named Maya and they were very quick with the replies and very helpful and friendly.

I have great experience with your agent Maya…

I have great experience with your agent Maya…. I have great experience with your agent Maya,she is the best.

Agent Maya was very professional and…

Agent Maya was very professional and…. Agent Maya was very professional and helpful. Thanks.

My agent was Heather and she sorted my…

My agent was Heather and she sorted my…. My agent was Heather and she sorted my issue immediatly...excellent service!

Very swift response to help me with a…

Very swift response to help me with a…. Very swift response to help me with a bonus issue that wouldn't load. The agents name was Thai and they were very polite!

I love video slots site

I love video slots site. Never had problems until now. I don’t normally leave a review on anything but I waited too long and decided to put my frustration on here. It been 20 days now!! Still waiting for my £200. Have heard nothing. No email. No help. I withdrew £200 into my closed bank account acc...

Poor and needs improving

Poor and needs improving. Very poor site with very low RTP. Also d'ont belive the fake positive reviews for most casinos they are usually fake and the ones here for video slots are fake. The slot tournamnet has become a joke now and u need to deposit and play many games and lose money before u can ...

Videoslots.com

Videoslots.com. Big thanks to Leia @VS for sorting my problem out quick and hassle free! Top drawer customer service 😀

Terrible site

Terrible site. Atrocious win rate. One of the worst sites I’ve played.

Erik was very helpful…and helped me to…

Erik was very helpful…and helped me to…. Erik was very helpful…and helped me to understand requirements in respect of a withdrawal

Gave me good info and helped me with my…

Gave me good info and helped me with my…. Gave me good info and helped me with my problem. /Linus

Permitted me to deposit and lose…

Permitted me to deposit and lose…. Permitted me to deposit and lose further money despite acknowledging safer gambling concerns re me and describing me of high risk in a prior email. Raised issue with them of course they deny any breaches notwithstanding obvious evidence to the contrary. Was hoping ...

I've only just signed up today

I've only just signed up today. No one likes the verification process. But uploaded and all accepted and really fast. Withdrawals within a very few minutes. Always a worry joining a new site. Not heard of them until today. My experience although only new has been good, so far. Gambling is about timi...

I am extremely disappointed with Video…

I am extremely disappointed with Video…. I am extremely disappointed with Video Slots’ handling of a serious responsible gambling issue. I had self-excluded, yet I was still able to log in and gamble, which should never happen under any circumstances. This is a clear failure of basic player protecti...

I live it u get all kind off games and…

I live it u get all kind off games and…. I live it u get all kind off games and pay very quick

Amazing customers service erik

Amazing customers service erik

Probably the worst online slot site I…

Probably the worst online slot site I…. Probably the worst online slot site I have ever been on. The win rate is very low, then after my second deposit (£10) it tells me I've reached my limit and can no longer play. Wouldn't it make sense to physically not allow you to deposit because you've reached...

Tried to help me and he was truly…

Tried to help me and he was truly…. Tried to help me and he was truly helpful

I love this casino it has alot of my…

I love this casino it has alot of my…. I love this casino it has alot of my favorite games and I love the battle slots. I win alot of spins.good customer service and on Fridays you get money back. The only downside is you get paid in euros so when I withdraw 100 I only get 75. Also there's a bunch o...

Unacceptable – They Took My €2,500 and Closed My Account Without Explanation!

Unacceptable – They Took My €2,500 and Closed My Account Without Explanation!. I had a fully verified account with Videoslots and tried to withdraw €2,500, only for my account to be suddenly closed without any explanation. They claimed I breached their Terms and Conditions, but never provided specif...

I had a problem with a promotion

I had a problem with a promotion. Thanks, Maria, for the help.

There has been a lot of technical…

There has been a lot of technical…. There has been a lot of technical difficulties with this casino. There are games I have played and some I can't access after winning numerous amounts. The customer service is unfair and when a issue isn't resolved they ask for more patience and so on. I have depos...