User Reviews

Casino slots eat deposits

Deposited 6 times of 100 euros in 3 days on casino side. Most I managed to win back was about 40 euros before losing again. Wagered thousands and got nothing meaningful back.

Frozen account no support

Account frozen for no reason with no live chat to help. Many users report it takes weeks just to get someone to answer. Your money will be locked with no recourse.

Game glitch during bonus round

Bought a $35 buy pass for free spins bonus round. Game glitched right in the middle. Support blamed my internet connection. Never had issues on any other site.

Premium hands never hold

Played 3 weeks in different tournaments. Got bad beaten on all premium hands. Pocket aces lost to 6-2 offsuit three times in one session. Just curious how people actually win here.

No way to contact support

Absolutely awful customer support. No email address or telephone number anywhere on the website, app, or desktop software. Chat button does not work 99 percent of the time. Impossible to get help.

Zero customer loyalty

Does not value its customers. Extremely poor service. Upon closing my account they said do not create other accounts. After years of loyalty this is how they treat you.

Rewards gutted over decade

Been a customer for over 10 years. The rewards have gotten progressively worse while the rake increased. A decade of loyalty and this is what you get.

Years unable to reach support

Could finally contact PokerStars after account was blocked. Over the years had to create several accounts due to a problem with their contact page. Without being able to log in could never reach support.

INR withdrawal never arrived

Placed withdrawal request for 20,000 INR. Confirmation email said success but money never arrived. Support gives automated replies about timeframes. Five days for IMPS? They are not going to pay.

INR confiscated 1.5 years

They confiscated my 55,000 INR, froze account, not returning money. It has been 1.5 years. Support Indian apps like Pokerbaazi and Adda52 instead.

India support nonexistent

Very bad customer support for India. They do not ask anything while depositing but while withdrawing they bring obligations and freeze your account. Worst gaming experience.

Predatory UK T&Cs on glitches

UK site forced me to accept new terms and conditions before logging in. T&Cs state if you win on any slot and they decide there was a glitch they will not pay out. Consumer is fully liable.

Ontario withdrawal stalling

Ontario Canada users beware. They are withholding withdrawals and payouts using stall tactics. Listing impossible sets of guidelines for screenshots and bank summary pages.

Absurd ID selfie requirement

They asked me to take a photo holding my ID close to my face. Ridiculous requirements with no end. The overwhelming complaints online speak for themselves.

MuchBetter wallet issues

Partnered with MuchBetter wallet. They claim they cannot find transactions even when Coinbase confirms transfer was sent and received. Both companies point fingers while you lose money.

Forced to use different method

Spent hundreds of pounds every month. When I want to withdraw they tell me to use Paysafe even though I paid with my bank account. Help centre is useless.

Ejected from winning hand

Was thrown out of a winning hand. When I inquired I was switched between several different agents with no resolution. After hours of deliberation tried to withdraw remaining funds — more delays.

RTP disgusting after 10 years

You are complete scammers. Your RTP is disgusting. Winning amounts are always only about a fraction of what one already gambled away. Being on this site for over 10 years and seeing what kind of rewards they offer now is insulting.

Decent graphics weak promos

Pretty good graphics though it usually errors on the first 1-2 attempts at any slot. Always works after a couple tries. Promotions not really there — geared more towards poker than casino.

Bankroll management is key

Gambling is gambling at the end of the day. If you play within your bankroll you will make money on this site but it requires serious discipline. Do not blame PokerStars when you move up in stakes and lose.

Good selection some unavailable

Good overall experience. Great live games selection. Fireball is listed but every time I try to place a bet it gets rejected. Game not actually available. Everything else works fine though.

Casino.guru Above Average 7.7

Safety Index 7.7 — classified as Above Average. 25 direct complaints plus 67 from related casinos in database. Terms mostly fair with some minor unfair clauses. Very large estimated revenue. Acceptable option.

Account frozen after deposit

My account was restricted immediately after depositing money. Created new account after losing access to old one. They froze all funds and stopped responding. No phone support, no escalation path. Unacceptable for a UKGC-licensed operator.

Document rejection nightmare

Tried to withdraw $230 in tournament winnings and they keep rejecting my documents and changing verification requirements. First they wanted ID, then utility bill, then bank statement. Three weeks and still waiting.

Tight cash games shark tank

Cash games incredibly tight — flop percentages in single digits at some tables. Aquarium resembles a shark tank rather than goldfish ponds of the poker boom. Good for tournament players, tough for casual cash.