User Reviews

I have been a poker star customer since…

I have been a poker star customer since…. I have been a poker star customer since 2011. aceros that for some time back reply from support was able to get 24-72 time.now pokerstars supports not responding for several weeks or also not responding at all and ignoring you..My account was fully verified ...

DO NOT TRUST

DO NOT TRUST. Won tournament created with friends, was short paid the winning. Pokerstars have acknowledged the mistake but 7 weeks later and 4 emails later and still no resolution. Awful customer service

Account frozen immediately after deposit

Account frozen immediately after deposit. Account frozen immediately after making first deposit. No response to emails, no acknowledgements when providing requested documents. Terrible customer service, best avoided.

STAY AWAY

STAY AWAY! CROOKS!. Hi, I have tried and get help from customer services more than 3 times now - and still counting giving me pre-written template answers...And not answering core questions of the email and neglecting any real help... I don't understand how you operate and I'm ready to screenshot a...

Terrible business - do not care about the customer

Terrible business - do not care about the customer. Terrible business. Freeze your funds. No communication. You send documents but they can’t process because they are so disorganised. Go to another poker room. Used to be a good business until Amaya took over. They could not give a damn about the c...

I would not even give them a star

I would not even give them a star. I’ve been playing for years and since the last 5 months they have freeze my account and my money. I’ve tried to contact them sending several emails but nothing happened. Still waiting for a response.

Just don’t bother

1. Locked me account without explanation 2. Didn’t reply so after 2 weeks I am assumed it was deleted and I tried to set up a different account 3. Sent me an email warning me about holding multiple accounts and asked for all kinds of ID to let me back in 4. I sent everything they asked for and 9 day...

Rigged 100%

Rigged 100%!!! Every software update = your cards are visible to insiders!!! Most unbelievable hands and raises lost to rags! Caught someone playing my hand while I am ‘disconnected’!!!

Biggest scam going trust me now youll…

Biggest scam going trust me now youll…. Biggest scam going trust me now youll never win on here they need to be shut down immediately! Wagered thousands and won litterally nothing back stay away

WORST PLATFORM ONLINE

WORST PLATFORM ONLINE

Absolutely horrendous casino app

Never get any intriguing offers Update: I continue to inquire about why I never get any casino offers when I play their casino and also their lack of customer support and they closed my account! Never get any intriguing offers, worst promotions! They are not tailored to player that's the reason I ...

There’s some good things about…

There’s some good things about…. There’s some good things about pokerstars. I’ve often been rewarded £5 bonus even £10 on multiple occasions but I’ve lost some money on here! On video poker I’m now broke but after playing video poker at GG you definitely feel more at peace playing as it just feels l...

It has come to an end with Pokerstars

It has come to an end with Pokerstars. As I am reading on the other reviews, it seems like they are scamming people. Forget any support or help from Support, other than make sure you use your money there.

Used as my main online casino for last…

Used as my main online casino for last…. Used as my main online casino for last six months had to delete today unbelievable RTP .stay away so many better online casinos than this pity the poker side of good

After depositing a couple of times I…

After depositing a couple of times I…. After depositing a couple of times I used my free spins and I won £100 which I withdrew and it was in my account immediately!! So happy

Looks like it is impossible to win…

Looks like it is impossible to win…. Looks like it is impossible to win here. Cant recommend this site. Bonuses also do not work!!

In my opinion it's the best looking…

In my opinion it's the best looking…. In my opinion it's the best looking online casino on the Net with great animations and sound effects. Would be great if you where awarded chests, poker tournament tickets or points for playing. The Stacks ongoing promotion is not very good.

scam

i only played a game called the tome of intensity last 3 days after i registered .i know the game because i have played it in other casinos . i deposited 6 times X 100 € in 3 days . the most i managed to go is 160€ and every time i reached this amount the machine started operating with a pattern in ...

Promotional codes do not work

Promotional codes do not work . Deposited a stake and used a bonus code ‘FIRST500’ to which no bonus was provided. Contacted support and they have stated I now need to place an additional £20 just to get the promotion.

you top up with 1000e and in return you…

you top up with 1000e and in return you…. you top up with 1000e and in return you get something in the wheel but no, either 4 spins or empty once a week it will give 4 spins and in the beginning it is empty all the time

Fake site ,Never does anything

Fake site ,Never does anything, but eat your moneyyyyyyy ,tried them ones again and nothing.....again Keep them to you self instead im so close to ,going to delete my account from PokerStars Ther is so many other sites where you actually can Win..... .

Most garbage casino I have ever played…

Most garbage casino I have ever played…. Most garbage casino I have ever played at. Deposited hundreds, won nothing. Played on various other sites and never had such a bad experience as on this site. Avoid! Don't waste your money and time!

AVOID

AVOID!!!!!. Awful casino I play on many and this has got to be one of the worst! Will NOT use again don’t waste your time or money

Terrible site Stay away

Terrible site Stay away. Customer support isn't helpful in troubleshooting or resolving issues, you just get generic/canned responses that are vague and don't give any information. Withdrawal process is a nightmare, its been over 72hrs and I haven't gotten my withdrawal and customer service can't pr...

GAMES ARE CRASHING ERROR ON YOUR…

GAMES ARE CRASHING ERROR ON YOUR…. GAMES ARE CRASHING ERROR ON YOUR PLAYING WHEN YOU WINNING AND THEN THEY WILL RESUME BUT WILL SLOW KEEPS ERROR AND YOU SLOWLY LOSSING UNTIL YOUR MONEY GONED. THEY WATCHING YOUR GAME ACTIVITY. I KNOW THEY MANIPULATING THE GAME SPECIALLY WHEN YOU WINNING TO STOP YOU. ...