User Reviews

DONT EVEN BOTHER

DONT EVEN BOTHER. NO SUPPORT IF SOMETHING GOES WRONG. I wasted 3 hours of my time with my friends trying to play 2 were blocked out for no reason and ruined our night

Beware

Beware. "Confiscate" funds for nothing.. Created an account with PokerStars during lockdown boredome, deposited a few dollars, and played a couple of hours. Few days later, tried to log in, "Your account is frozen". No emails. no explanations. I email them asking what happened, and a few days later ...

Appalling

Appalling. Please do not join this site. They simply ignore you or send standard emails which do not address the issue. They block your account and then tell you to go into your account to upload documents which you have already done twice, but cannot do via your account, naturally because you...

Appalling practices - AVOID

Appalling practices - AVOID. Appalling practices, wish I’d spotted trustpilot beforehand. Deposited in GBP, they auto convert to USD, then charge you 3% to convert back (within minutes, not due to rate fluctuations). Service was poor and arrogant. Then charge another 3% on withdrawal request, which ...

Avoid like the plague

Avoid like the plague. They have my money and I can’t access my account for no good reason, id avoid this site at all cost because the site they told me to visit to unfreeze my account doesn’t exist!!!

BEWARE company steals from customers

BEWARE company steals from customers. BEWARE this company will claim you have multiple accounts without evidence and illegally seize funds before you've even played on the platform !

Give it a miss

Give it a miss , hands are not realistic! Pretty sure the winners are predetermined

Pokerstars customer service is appalling

Pokerstars customer service is appalling. Trustpilot, please give me the option to rate Pokerstars "zero stars" - their customer service is appalling! You can only contact them via email but as of now I have waited two-and-a-half days for them to answer my query about why they have suspended my acco...

smoothest poker website

smoothest poker website, become to much about making money for themselves, customer service is a myth

Low rate service compensated for by…

Low rate service compensated for by…. Low rate service compensated for by excessive advertising. Busy times 15 mins or more just to login. Also I am pretty certain that most of the time you are not playing against real people. Most of the time your opponents are made up user names generated by Poker...

This site is a scam

This site is a scam, when I joined , it said put in code TWENTY and you get an extra £20 credit, i got no extra credit, I have played for a week, and got in a good position in a tournement a couple of times, on both times the site has crashed, I have not had my entrance fee for the competion refund...

Customer service is non-existent

Customer service is non-existent. They are just not replying to anything. I haven’t had any reaction for weeks. Unbelievable that this is such a big company.

Froze my account for the 10th time now…

Froze my account for the 10th time now…. Froze my account for the 10th time now and not responding for 4 weeks.. this is the worst customer service ive ever seen by far.. dont put your money on there!!

Unpleasant experience

Unpleasant experience. Bad customer service.

PokerStars treats client with contempt

PokerStars treats client with contempt.. It is amazing to me that the biggest poker site in the world has one of the worst Customer Service you can imagine. They always say they apologize for the delay and will endeavour to respond as quickly as possible within the next 24 hours but instead you ...

One star is way too high

One star is way too high!!. One star to to high.... customer service is terrible and if you want to play without real money they may get back to you next year.... much better sites out there!!

Poker stars fixed

Poker stars fixed. Lol, well where do we even begin? Poker stars is the worst of worst from customer service to the online poker . One big fix , if you would like to get robbed then this is the place for you, the best place for you . Played in many casinos and random cards are random cards poker sta...

Awful scammers

Awful scammers. Ok, i dont give a toss what these or the ukgc say,sites are rigged,fact. £250 at £1 a spin.....not one win.....let that sink in,zero,nothing. Contacted live chat to close account,and got racially abused!. Avoid all uk sites as all are corrupt. Google "betfred high court".

Had some great wins

Had some great wins, once verification was done my withdrawals are almost instant. They do take a day or two to reach my bank but it’s done instantly on the casino. All in all I don’t see why this casino has been getting such negative reviews because I hand on heart have had an excellent experienc...

Real bad site

Real bad site, Awfull games wins, awfull customer service save your self your money and try another real site all the reviews says it all

Account frozen, useless customer support

Account frozen, useless customer support. Account frozen when logged in even though it has been open for years. Customer support rep on live chat was useless. Avoid this site, play elsewhere

Pray your account never gets Frozen

Pray your account never gets Frozen!. Been two weeks now since I first emailed the customer service team about my account being frozen. Still not fixed and no explanation given as to why. Hadn’t used my account in a few years but fancied playing again, so tried to sign in and my account had been fr...

Abysmal

Abysmal...pointless...useless.... The customer service facility at this site is abysmal. This also goes for the complaints handling team too. 3 weeks ago I received a "courtesy" email with regards to my gaming levels. This email portrayed itself to be purely for concern and restricted my deposit lev...

Avoid honestly

Avoid honestly. Frozen account after my second deposit have £80 sat in there account from weekend no response no reason never known a site like it

LOSERSTARS Scam

LOSERSTARS Scam. Internet is filled with awful and bad reviews. They advertise loudly that the RNG is verified by some independent lab but the card distribution system it is NOT. That's how they get you by manipulating the cards. Scammers