User Reviews

Scam

Scam. The Boss is driving a Rolls Royce thanks to me:)

the worse online casino i ever played …

the worse online casino i ever played …. the worse online casino i ever played . these guys most be 100% scam and i dont know how they got license also live support is very rude

2000+ slots fast withdrawals

One of the better casinos for game selection. Over 2000 slots from top providers. Live casino is excellent. MGA and UKGC licensed. Withdrawals usually within 24 hours.

Good limits to $30K threshold

Decent limits. Won a fair amount and harsh limits did not come until around the $30,000 winnings mark. Good withdrawals and deposits. Nice interface similar to Betway. Low maintenance — they leave you alone.

690 pounds held refusing process

Refusing to withdraw my money. Initiated 2 withdrawals totaling 690 pounds on July 4th and they refuse to process. Have sent loads of documents. Not my first withdrawal — they have everything.

Balance disappeared 15 emails

Absolutely terrible company. After emailing 15 times regarding my balance that just disappeared. Free spins do not pay out, games do not pay out, customer service does not reply. Any money you put in is gone.

Account locked after winning bet

Placed a bet which won. They locked my account. Sent all documents 3 weeks ago. Heard nothing. Sent 2 follow-up emails both ignored. Absolutely disgusting.

Over an hour generic responses

Customer service is non-existent. Taken over an hour to speak to actual person. After that was sent generic jargon copied and pasted. Automated responses pretending to be human agents.

South Africa exploitation

South Africa customers being taken advantage of. They sponsor all kinds of sports at our expense. Take millions from us and give nothing back. Flawed gambling laws let them operate unchecked.

$3K CAD held repeated requests

Delayed $3,000 CAD withdrawal initiated January 14th. Despite providing all documents including statements and card verification. Repeated requests to prove card ownership. Unreasonable for loyal customer.

Paid status but nothing received

Withdrawal says paid since Dec 17. Have received no emails, nothing. Was apparently paid after changing payment method. Been months with zero communication. Starting to think it is gone.

All slots rigged constant errors

Every single slot rigged. Non-stop games catching errors and interruption during play. RTP non-existent. Bunch of criminals under cover.

Withdrawal reversed after completion

Absolute joke. Deposited and withdrew 125 pounds on 4th March. Processing complete. Then after 6-7 emails they said something had gone wrong and withdrew the 125 back from me.

Casino.guru 9.2 Very High

Very high Safety Index of 9.2 from Casino.guru. Terms and conditions mostly fair overall with only minor issues. Related to 115 other online casinos. Very large online casino by estimated revenues.

Mega Moolah 13.5M winner

Known for Mega Moolah jackpot wins. Player won 13.5M euro on Christmas Eve 2023. Previous winner hit 17.8M euro in October 2015. The jackpots are real even if the regular games feel tight.

90s slow app unreliable

Website is like running on 90s AOL version. So slow. They are way behind other betting sites. When it works it is fine but there is always a problem. The app is unreliable.

Decent long-term platform

Have been with Betway for years. Deposits are easy, good range of sports markets, and the casino is solid. When customer service works it is actually helpful. Overall a decent platform.

Comprehensive game library

Betway Casino offers a comprehensive gaming experience. Hundreds of titles from leading providers. Live casino section with professional dealers is a standout. Good mobile experience.

Great football odds fast cashout

Great for sports betting. The odds are competitive especially for Premier League and Champions League. Cash out feature works most of the time. Fast payouts when they do process.

Review triggered by win

Won a decent amount and suddenly account under review. Verification that took 5 minutes to deposit now takes weeks to withdraw. Classic pattern across all these sites.

500 in 15 best win

Slots are incredibly tight. Played through 500 pounds and best single win was 15 pounds. The free spins from promotions always land on minimum payouts. Not worth the time.

Script readers no decisions

Customer support available but not helpful. They read from scripts and cannot make any decisions. Every issue gets escalated and then you wait days for email response.

MGM acquisition ruined promos

Since MGM acquired LeoVegas the promotions have gotten noticeably worse. Used to be one of the most generous casinos for existing players. Now bonuses are rare and wagering requirements have increased.

King of Mobile justified

Self-proclaimed King of Mobile Casino and the claim is justified. Mobile app is genuinely excellent — fast, clean, well-designed. Desktop site is good too but the mobile experience is where they shine.

MGM owned multiple licences

Part of MGM Resorts since 2022. Multiple licences including MGA, UKGC, Swedish Gambling Authority. Good selection of providers including NetEnt, Microgaming, Play n GO. Solid but not exceptional.